Refund and Returns Policy

Refund and Return Policy for CJFShopOnlineTrading.com

Effective Date: 02.09.2024

Thank you for shopping at CJF Shop Online Trading. If you are not entirely satisfied with your purchase, we’re here to help. Our return and refund policy ensures that your shopping experience is fair and straightforward.

1. Return Window You have 30 days from the date of your purchase to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Return Process To start a return, please contact our customer service team with your order number and reason for the return. We will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. Shipping Costs for Returns You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

5. Damaged or Incorrect Items If you receive a damaged or incorrect item, please contact us immediately so we can evaluate the issue and make it right. In such cases, we will cover the shipping costs and provide a replacement or refund as appropriate.

6. Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to the return address provided.

7. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

8. Contact Us For more information about our return and refund policy, please contact us .

We value your trust and satisfaction and aim to make your experience as positive as possible.